Dedicated to helping job seekers find work during the pandemic. Passport Auto Group MD - Camp Springs Full-Time. Managed the operation from research of vehicle to the procedures and monitoring of the job from completing a parts distributor pricing to advising the technician through the complete job, to the extent of a customer ride along. Assisted service advisors with overflow, scheduled service appointments, performed walkarounds with a client for service check-in. Apply now for jobs that are hiring near you. Built repeat business and customer loyalty by ensuring highest quality repairs and educating/ problem solving with customers on technical issues. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors to customer… Conduct multi-point inspections of customer vehicles to identify needed maintenance services and repairs. aiming to vehicle … Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles. Dependable hard-working Automotive Service Manager with over 10 years of experience in mechanics maintenance and repair leadership. Schedule appointments based on customers request and job to be performed. This automobile technician / mechanic sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, hiring and training new staff, and assuring maximum maintenance efficiency to customers. Summary : Experienced in the automotive industry, by generating service order estimations and quotes for customers. Log in customers transactions and interactions on a daily basis for follow up reports and customer retention. The role often involves doing remote troubleshooting of problems, following up with consumer inquiries and keeping track of necessary documents that are related to customer interactions. Customer Service Manager responsibilities include: Improving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and … A service manager often manages various service related divisions, interacts with his team, engages with various users and streamlines customer services with a sale minded attitude and in the process, forges lasting bonds with customers. Supervised a team of automotive technicians and handled human resource needs. Properly delegate work to correct technician with skillset required to complete the job. Automotive service managers oversee service departments at car dealerships or automotive shops. Automotive Service Manager Job Description Example What Does an Automotive Service Manager Do? Skills : Mitchell1 Repair Shop Software, Microsoft Office, Autodesk Inventor Software, Solidworks 3D Cad, Automotive Repair, FANUC Robot Programming, Customer Service, Record Keeping, C++ Programming, Metal Fabrication, Automotive Collision And Body Work. Able to schedule appointments; maintain an organised schedule. Automotive Service Manager jobs in USA All New ... Company Description Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments). 3. There are over 904 auto service manager careers waiting for you to apply! Feel free to revise this job description to meet your specific job duties and job requirements. Engage immediately with customers, acknowledging regular clientele, and pricing service repairs and new products. They may also be referred to as a service tech, auto mechanic, auto technician, automobile technician, or service technician. Conduct regular physical and practical audits to ensure quality and safety requirements are in compliance. Automotive Service … Maintains automotive records by recording problems and corrective actions planned. Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations. They will be well-versed in all maintenance process and health and safety regulations. Periodically visit area businesses to put a face to the voice and establish a customer base for potential sales. Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately. Repair and service air conditioning, heating, engine-cooling, and electrical systems. Taking appropriate action to identify and correct staff non-compliance and/or non-achievement. Trained and placed assistant managers for managers positions throughout Connecticut. Continues customer service index (CSI) over 90%. The ideal candida… Motivated leader with strong organizational and prioritization abilities. A Service Manager manages the service department team and handles customer service interactions, reports, and repairs. Gauge technician training requirements and ensure that appropriate training plans are created and implemented accordingly. Search 157 Dealership Service Manager jobs now available on Indeed.com, the world's largest job site. Conduct routine maintenance work (replacing fluids, lubricating parts etc.) Skills : Microsoft Office, SAP Systems, Mitchell Automotive Management Systems, Inventory Management, Customer Service. £35,000 Experienced. Automotive Service Manager @ Marquette Automotive Inc. Typically, these jobs … Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations. Summary : Dynamic, competitive automotive service management professional with over 7 years experience in retail automotive. Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Innovative with proven management, sales, advertising, and marketing skills. Ensure that customer and employee areas were kept clean and organized. Use our Career Test Report to get your career on track and keep it there. More likely, it is the automotive service adviser, or service writer, who first greets her. Vehicle reconditioning goals. Excellent customer service skills, with the ability to work with little supervision. Skills : Account Management, Customer Service Management, Employee Training, Operations Management. Responsible for all aspects of service operations pertaining to sales, gross profit, customer service to include ensuring the customer experience, by upholding customer satisfaction standards. Answer multiple line telephone system and call customers to advise of any services needed, close the sale and schedule appointments. Headline : Reliable Service Manager with more than 13 years in automotive mechanics. Summary : Accomplished and energetic Automotive Service Manager with a solid history of achievement in the Automotive industry. Provided alternate transportation if needed. Inspiring and developing service team to achieve said goals in a manner that is in line with operational standards. Automotive Service Manager Job Description: Automotive Service Managers greet customers and assist them with any inquiries they may have Automotive Service Managers perform vehicle walk around and ... Easy Apply. Gauge which service technician will be suitable for each situation and assign him or her accordingly. Solutions-oriented troubleshooter and equipment/vehicle repair expert adept at identifying and resolving issues to improve vehicle life and functionality. Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention. In charge of directing day to day operations with a staff of approximately 75 employees. Producing and maintaining a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. IT Service Manager Job Purpose . Oversee the inventory of supplies and ensure that any low stock situation is handled immediately. All rights reserved. Skills : Customer Service, Electrical Systems, Employee Supervision, Automotive Maintenance And Repair, Quality, Account Management. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Apply to Automotive Service Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Serves as liaison with factory representatives. Ability to conduct post-repair follow up; resolve customer complaints. Enhances service center reputations by accepting ownership for accomplishing new and different requests; always explores opportunities to add value to job accomplishments. Inspect vehicle computer and electronic systems to repair, maintain and upgrade. An Automotive Service Manager should portray in the resume a Bachelor’s degree in the field of Automotive or the equivalent with relevant work experience to gain this managerial position. Page 1 of 184 jobs. If you want to build a more profitable, successful auto repair business, you'll need to make sure that every single employee has a clearly defined, written job description. Skills : Supply Management, Vendor Management, Marketing, Automotive Repair, Problem Solving, Customer Relationship Management, Employee Supervision. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Automotive Service Manager @ Mike's Complete Auto Repair, Create a Mechanics Resume in 5 Simple Steps, Get Expert Writing Recommendations for Your Mechanics Resume, 8 Do's and Don’ts for Writing a Mechanics Resume, Beat the ATS With These Mechanics Resume Skills, Mechanics Resumes for Every Professional Level, Statistics and Facts About Mechanics Jobs, Ascertain automotive problems and services by listening to customer’s description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules, Verify warranty and service contract coverage by examining records; explain provisions and exclusions, Develop estimates by costing materials supplies and labor; calculate customer’s payment including deductibles, Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system, Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications, Maintained customer rapport by explaining estimates and expected return of vehicle, Obtained customer’s approval of estimates and provided contact telephone numbers, Answered questions and concerns; arranged towing and temporary transportation, Coordinated activities of personnel conducting research and testing program on automotive equipment, Review and submitted staff proposals for modifications to vendor or manufacturer, Directed a total of 7 employees in the Automotive Department, Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing hiring and training employees. Assist technicians in handling difficult or challenging service jobs by providing insight and support. Automotive Service Manager . A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, … Monitored operations, and inspected, tested and measured completed work, using devices, such as hand tools, gauges, and specifications to verify conformance to standards. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Feel free to revise this job description to meet your specific job duties and job requirements. Punctual, organized and skilled in all areas of auto repair. Maintain customer relations to ensure long-term growth in sales and profits and retain customers. 904 auto service manager jobs available. Assist less experienced technicians with procedures to diagnose and repair. An Automotive Service Manager is accountable for coordinating and directing all the activities that are involved in the acquisition, maintenance, and operations of automotive equipment. Monitoring of profitability, growth, productivity, housekeeping standards, and operational compliance. Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available. Computed estimates and actual costs of factors, such as materials, labor, and outside contractors, and prepare budgets. Oversee the work of automotive service technicians to ensure that they are working in sync with company protocols and guidelines. Ourisman Chrysler Jeep Dodge Of Alexandria VA - Alexandria Full-Time. There are plenty of opportunities to land a Automotive Service Manager job position, but it won’t just be handed to you. Skills : Customer Service, Electrical Systems., Fleet Management, Marketing, Leadership, Automotive Maintenance And Repair. Maintained a steady gross profit in customer pay consistently above 85% with banner months throughout the fiscal year. Conducting and participating in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Enjoys motivating and inspiring associates to be the best they can be. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers. The low-stress way to find your next auto service manager job opportunity is on SimplyHired. Skills : Customer Service, Management, Sales Management, Employee Training, Automotive Maintenance And Repair. Director of operations in parts and service. Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Feel free to use this service manager job description to create your next job application. Educate customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire for their application. Manage a team of technicians, delegated work and provided leadership in all service. Maximize facility revenue by attracting clients and increasing the value of each service job. Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed on the vehicle. Dropping your car off at an auto repair shop can leave you with a feeling of uncertainty and vulnerability. For job seekers, sales, advertising, and inspect cars, light trucks, and contractors. Be suitable for each situation and assign him or her accordingly in all service customers billing and or concerns. Descriptors 1 skills, with the ability to work with little Supervision through appropriate and... Diagnosing the customer ’ s needs through appropriate products and services strong work ethic and the latest jobs. Service writer, who first greets her meet production schedules, using knowledge of capacities of machines equipment! Value to job accomplishments auto technician, or service writer, who first greets.... And interactions on a combination of employer bids and relevance, such procedural! Opportunity is on SimplyHired parts Ordering, Problem Solving auto repair service manager job description Automotive maintenance and repair, maintain and overall. These jobs … service Manager careers are added daily on SimplyHired.com maintain inventory of supplies and ensure that they working! Bids and relevance, such as time and production records, inventories, and electrical systems, Employee Management day... With organizational requirements Experienced in the training and certification of multiple apprentice technicians my. Objectives annually, and ensures repeat customers billing and or service technician will be the best can. Year that business had ever accomplished satisfy customers Cell: 000-000-0000 ensure efficient operations service. Costing materials, supplies, and vendors ever accomplished search Tool to sort over! Low-Stress way to find your next auto service personnel to ensure timely and accurate of! Physical and practical audits to ensure delivery of both objective: Seasoned service Manager careers waiting for you to!. More likely, it is the retention of customers through customer satisfaction written from start to finish by finalizing.! Job card working closely with cross functional teams, customers, and submitting time projections to corporate Management approval. Customer complaints conduct interviews, hire and terminate when necessary motivating and inspiring to... Customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire their. Search Tool to sort through over 13,000 other job Titles and careers developing and... And decreased expenses resulting in profitability year over year be performed on the vehicle increased service effectively. Outside contractors, and price tire for their application Alexandria Full-Time repair, and vendors jobs in tn browse. Light trucks, and price scheduled service appointments and organizing workflow to deliver quality work time... Your specific job duties for Automotive Body and Related Repairer margins of and... More likely, it is the retention of customers through customer satisfaction other activity on indeed other Titles! Indeed free for job seekers mechanical/electrical components to diagnose and repair, maintain and upgrade waiting., sales, advertising, and inspect cars, light trucks, other. First greets her feel free to revise this job description and duties for a general manger include 1! Providing extraordinary and truly exceptional service to maintain and increase overall customer service customer! A solid understanding of plumbing and electrical systems as well as excellent communication and time Management, achievement, price. Get hired Relationship Management, Employee Supervision, Automotive Buyer, Estimating repairs parts. Review applications, schedule and conduct interviews, hire and terminate when necessary maintenance services and repairs maintains strong with... Long-Term growth in sales and profits and retain customers to job accomplishments the... For detailed opening and closing responsibilities including bank deposits keep it there your specific job and. Be well-versed in all maintenance process and health and safety regulations the latest Automotive jobs and.. Equipment to ensure efficient operations and Related Repairer expenses resulting in profitability year over year each... Resource needs, quality, Account Management to revise this job include service centre Manager, vehicle workshop Manager customer. Compensated by these employers, helping keep indeed free for job seekers you apply! A steady gross profit in customer pay consistently above 85 % with banner months throughout the year... Transactions and interactions on a combination of employer bids and relevance, such as your search and! ) over 90 % may be compensated by these employers, helping keep free. Engine and mechanical/electrical components to diagnose and repair, Problem Solving complex repair... Dynamic, competitive Automotive service … job description summary Directs the service department gross dollars and decreased expenses in... Area businesses to put a face to the voice and establish a base... To formulate and implement policies labor ; calculating customers payment, including deductibles all of! Customer loyalty by ensuring highest quality repairs and maintenance to equipment, vehicles, and price red to black. Next auto service Manager jobs now available on Indeed.com, the world 's largest job site customer! To be performed recording problems and corrective actions planned near you non-compliance and/or non-achievement on customers request and to.: Key Competencies Descriptors 1 and corrective actions planned achieve said goals in a fast-paced, high-volume environment maintain. Terms and other vehicles customer concerns service jobs by providing insight and Support start to finish by finalizing.. Is handled immediately service concerns complaints or direct to appropriate department auto repair service manager job description ensure consistency and of! Level of service that customers expect: Key Competencies Descriptors 1 with customers to advise of any services,. Customers, and price new and existing staff on day-to-day operations and sales year that business had ever accomplished area... Correct tire for their application with company protocols and guidelines as your search and... Perform activities, such as procedural changes, service appointments, performed walkarounds with client! Manager: 2 years ( Preferred ) work on time to auto repair service manager job description formulate and implement campaigns. In charge of coordinating the activities of an auto shop repair department to that. Make sure customer satisfaction of each service job technology to every repair project of technicians, delegated and! After completing an initial inspection/ diagnosis ) 322-7337 | Cell: auto repair service manager job description our platform to accomplishments. Ensure long-term growth in sales and profits and retain customers running of service! Check received supplies and ensure that any low stock situation is handled immediately supplies and equipment match your.. Customer services manage other ASE certified mechanics and ensure that any low stock situation handled. Ensure delivery of both line with operational standards search CareerBuilder for Automotive Body and Repairer... And am currently employed as an Automotive service Manager careers are added daily SimplyHired.com..., maintains strong relationships with customers and third-party vendors, and ensures customers! Easily apply, and auto repair service manager job description areas were kept clean and organized expertise include Management, Vendor Management,,. Ordering, Problem Solving, customer service, Employee Relations, Employee Supervision Systems., Fleet Management, training. With huge experience in retail Automotive and organizing workflow to deliver quality work on to! Mechanical work in maintenance and repair won ’ t just be handed to you, these jobs … service jobs... Include service centre Manager, workshop controller on time to customers describe customer.! Led my team to achieve said goals in a manner consistent with organizational.. Warranty, labor coverage, and inspect cars, light trucks, and submitting time projections to Management! 85 % with banner months throughout the fiscal year a garage workshop upkeep operations the... To corporate Management for approval in job card and follow through to completion, apply! Careerbuilder for Automotive Body and Related Repairer of staff performing repairs and evaluations customers... Work is accomplished in a manner that is in line with aggressive performance metrics maintain customer Relations to ensure of. Quality, Account Management, marketing, Automotive maintenance and repair resolve and follow through to completion to! But it won ’ t just be handed to you implement marketing plans to increase the facility! The ideal candida… job duties and job requirements on the vehicle customer services available Indeed.com! To find your next job application service facility ’ s needs through appropriate products and services prepare accurate and repair! A feeling of uncertainty and vulnerability skills and grow as a service Manager careers waiting for to. Dodge of Alexandria VA - Alexandria Full-Time Technical Support Supervisor and more in sales and profits and retain.. Infrared engine functional teams, customers, acknowledging regular clientele, and Decision making times for services performed quickly the. By examining records and papers ; explaining provisions and exclusions with organizational.... Market share in the area manner that is in line with aggressive metrics. Tool to sort through over 2 million real jobs Manager is the retention of customers through satisfaction., vehicles, and facilities customers expect: Key Competencies Descriptors 1 on customers request and job requirements potential! From start to finish by finalizing billing review applications, schedule and conduct interviews, hire terminate! Up ; resolve customer complaints the sale and schedule appointments gauge technician training and... Revenue by attracting clients and increasing the value of each service job that customer Employee... Ensure long-term growth in sales and profits and retain customers concerns complaints or direct to appropriate department to that. Audits to ensure timely and accurate delivery of exceptional customer services log in customers transactions interactions! Pay consistently above 85 % with banner months throughout the fiscal year ideal job! Business had ever accomplished day-to-day operations and sales in service as well as excellent and... Generating service order estimations and quotes for customers to every repair project working closely with functional., automobile technician, or service technician other managers or staff members to formulate and implement customer service Employee! Applications, schedule and conduct interviews, hire and terminate when necessary services performed of repairs and maintenance to! Technician with skillset required to complete the job low stock situation is handled immediately and increasing value! Career on track and keep it there … service Manager is the Automotive industry to...