These e-commerce platforms include online marketplaces such as Amazon and eBay, that simply require signing up for user accounts, and little to no IT implementation. Digital commerce enables customers to purchase goods and services through an interactive and self-service experience. You can establish a personalized, real-time, one-on-one conversation on the back of this, safe in the knowledge you truly understand your customers’ needs. E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. Providing one-page, hassle-free checkouts. E Commerce related Technologies A layman using internet is overwhelmed by the sheer amount of information that he or she is able to access in an instant. … You can boost e-commerce sales if you implement m-commerce strategies or adopt mobile technology to drive e-commerce sales. This shift has also encouraged technological advancements that have a huge impact on e-commerce. Take the opportunity to understand new technologies to deliver improved service to your customers and your company's bottomline will reap the benefits, too. Learn how Acquire improves support and increases sales. Ecommerce businesses are fast gaining grounds and changing the way of doing business. E-commerce solutions and intelligent marketing process -- WE DO MOBILE . E-commerce statistics confirm the explosive pace at which this industry has developed as worldwide B2C e-commerce sales amounted to more than 1.2 trillion US dollars in 2013. The term ecommerce also encompasses other activities including online auctions, internet banking, payment gateways, and online ticketing. Interested in becoming an Acquire Partner? Managing and processing data in the cloud is essential for the instant access of data by anyone who needs it, on any device. Advertise with Programmatic. Traditional marketing channels flow only in one direction. Help your customers find what they are looking for by leveraging our expertise in creating relevant search results, through: E-Commerce and Web Technologies 8th International Conference, EC-Web 2007, Regensburg, Germany, September 3-7, 2007. Web browser applications are used to retrieve information resources from the web and this information is changed so that the user can view it in the browser. We will discuss the major e-commerce challenges that players face, and how a customer interaction technology could help in overcoming such challenges. Indeed the statistics show that 90 percent of customers expect smooth interactions across multiple channels and devices, highlighting the importance of omnichannel readiness for today’s businesses. Most notably, big data and machine learning are paving the way for robotics automation, the instant transfer of data, and a variety of interesting devices. There is rarely a facet within an industry that hasn’t been touched by technology. We will keep you up-to-date on the latest developments. If they have helped the customer, this information may be passed on to another consumer with a similar question. Live chat allows your support teams to communicate with customers through live messaging. Here, a chatbot can gain information on whether they’ve helped a customer or not. One of the main reasons customers abandon their carts is the checkout procedure itself. With potential fatigue from the onslaught of promotional emails, talk with them through mobile messaging apps instead. Personalization is the biggest trend in ecommerce. You can initiate a preemptive chat invitation to particular customers based on their behavior. Failing to provide a mobile-oriented shopping experience will certainly not help you win potential customers that place high importance on mobile. Decision trees use machine and deep learning to automate complex business processes, essentially developing, maintaining, and always expanding upon a comprehensive network of if/then statements. Full service grocery sector e-commerce capability built using our Retail Platform with all the benefits of Dashboard and MCM Central. Businesses are increasing their spends on Programmatic Advertising. Following are the key technologies used in B2B e-commerce − Electronic Data Interchange (EDI) − EDI is an inter-organizational exchange of business documents in a structured and machine processable format. There are many ecommerce tools and technologies required to build an e-commerce store and operate a successful online business. Nearly every user action online is captured and stored, creating a vast pool of information known as big data. We’re on the edge of golden age [of AI].” – Jeff Bezos CEO at Amazon. 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